Orders & Policies

We want ordering to be simple and straightforward. Here's what you need to know.

You can edit your order before the deadline.

Changed your mind or want to add something? Go ahead. Edit your order any time before the deadline. Whatever's in your cart when the deadline hits is what gets packed for you.

No changes or cancellations after the deadline.

Once the order deadline passes, we can't accept changes or cancellations. Here's why: we start packing and prepping right away so everything arrives in good shape. We're working with real food on a real schedule, and timing matters.

Order totals are estimates.

Because meat is priced by the pound, your final total may be slightly more or less than what you saw at checkout. Once everything is packed and weighed, we'll charge your card and send your receipt.

Out of stock items.

Inventory errors happen occasionally. If something becomes unavailable, we'll call or email you. If we hear back within 3 hours, we can substitute with something else. If we don't, we'll remove the item and adjust your total. If you had free shipping, we'll honor it — the error is on us. You'll see any changes noted on your final order confirmation.

Delivery

Be ready to receive your order.

If you won't be home for delivery, please leave a cooler with ice out. The driver will put your order inside. You can add a note to your order at checkout or leave a note on your door for the driver, whichever is easiest for you.

If you're home for delivery, please put all perishable food away immediately. If you leave a cooler out, please put food away the same day it's delivered.

When you unpack your order, please inspect everything. If something is missing, that's on us and we'll make it right. If items spoil because they weren't unpacked promptly, we can't take responsibility for that.

Pickup

Pick up within 3 days.

Once your order is packed, you have 3 days to pick it up. If you don't make it in, we'll restock your items less a $10 restocking fee.

Payment

For delivery orders, we'll charge your card once your order is packed and weighed — usually the morning of delivery. You'll pay for exactly what you receive.

For pickup orders, you can pay online at checkout or pay in person at pickup. We accept cards, checks, and cash.

If your card is declined, you'll get an email from us. Please update your card or reach out within 24 hours. If we don't hear from you, we reserve the right to cancel your order or deactivate your account.

Returns & Refunds

All sales are final. We don't accept returns or exchanges on food products once they've been delivered or picked up.

That said, we stand behind everything we sell. If you receive something that's defective, spoiled, or not what you ordered, contact us within 3 days and we'll make it right — store credit, a replacement, or a refund, depending on the situation.

To reach us:

Call (440) 548-1018, email us, or stop in. Please have your name, order number, a description of the issue, and photos if you have them.